Social

The talent, diversity and resilience of our people enabled Marsh McLennan to rise up to meet the challenges of 2020 and to support our clients and communities in doing the same. More than ever our people embodied our purpose: To make a difference in the moments that matter.

But we recognize that many societal challenges facing the US and the world right now require a fundamental recalibration in how we all operate, not only in business but in our everyday lives, and that such a fundamental recalibration will not occur without corporate leadership. This is why in 2020 we formed our Race Advisory Council and, why we intend to be at the forefront of tackling other societal challenges in 2021 and going forward.

Internal

• Our leadership prioritized the safety and security of our colleagues during the COVID-19 crisis and acted quickly to support our colleagues, clients and communities.
• We launched our “Leading the Change” initiative to reinforce a fundamental tenet of our culture: that Marsh McLennan rejects racism, bigotry and discrimination in all their forms. We committed to concrete actions, including hiring a Chief Inclusion and Diversity Officer and establishing a Race Advisory Council to advise our Executive Committee and make sure that diverse perspectives are considered in decision-making.
• Our core engagement score, which measures how invested our colleagues are in their work, was 82% favorable in 2020, up 7% from 2019.

External

• We supported our clients as they navigated the unprecedented challenges of COVID-19 through Oliver Wyman’s Pandemic Navigator, Marsh’s COVID-19 Insights Dashboard, Marsh and Mercer Employee Health Workshops and Guy Carpenter’s partnership with the World Bank to launch the first-ever catastrophe bonds and catastrophe-linked swaps to combat infectious disease.
• Mercer published thought leadership highlighting the potential to use compensation to drive action on diversity, equity and inclusion.
• Oliver Wyman published Volume 4 of its Health Innovation Journal that highlights innovations to address the flaws in health systems that will help pave the way for improvements in the health of societies.

The Collective Impact of Our People

We encourage colleagues to support the causes, social issues and communities that are important to them through our non-profit partnerships, global volunteer initiatives and company match of individual charitable giving. 

With in-person volunteering not possible for a majority of 2020, we adapted our Social Impact programs so our colleagues could connect with each other and their communities virtually, allowing them to give back safely. 

In 2020, our colleagues volunteered more than 100,000 hours in 301 cities across 62 countries. Colleagues from 361 cities across 36 countries also utilized the company match program to donate $4.6M in 2020. 

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